Contact Us

We reply to most queries within one working day. Grievances raised with our Grievance Officer are acknowledged within 24 hours and resolved within 15 days. Emails received after support hours or on a Sunday or public holiday are picked up the next working day.

Write to us with your transaction or order ID, the registered mobile number, the amount and the date of payment. Bank and gateway settlements can take a few hours to reflect, so please allow that before writing. If the amount was debited and the service was not activated, we verify it with the payment provider and either activate the service or refund the amount.

Email us with the job ID, the employer name and a short description of what happened. Screenshots help. No employer on Curemploy is permitted to charge a candidate any fee, deposit or payment at any stage — we investigate every report and remove listings and suspend accounts where the complaint is substantiated.

You can request deletion from your account settings, or write to us from your registered email address. Your profile is withdrawn from the Platform and your data is deleted or anonymised, except where we are legally required to retain certain records such as transaction and tax records.

Our registered office address is listed above for correspondence and legal notices. We handle all support, onboarding and grievances remotely by email, phone and WhatsApp, so please write or call rather than visiting — it gets you a faster answer.